🔁 Returns & Exchange Policy
At BeltTalks, we are committed to ensuring your satisfaction with our custom-made wrestling belt replicas. Due to the personalized nature of our products, we have established the following return and exchange guidelines:
📅 30-Day Return & Exchange Window
- Eligibility: You may request a return or exchange within 30 days of the delivery date.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
Note: Returns or exchanges requested after 30 days from delivery will not be accepted.
🔄 Return & Exchange Process
- Contact Us: Before initiating a return or exchange, please email us at [email protected] to obtain authorization and the appropriate return address.
- Ship the Item: After receiving authorization, ship the item to the provided address. Ensure the product is securely packaged to prevent damage during transit.
- Processing: Once we receive and inspect the item, we will process your exchange or issue store credit as applicable.
💰 Return & Exchange Fees
- First Exchange: A fee of $20 USD applies, covering return shipping and handling.
- Second Exchange: A fee of $35 USD applies.
- Customer Responsibility: Customers are responsible for the cost of shipping the item back to us.
Note: Fees must be paid in advance prior to shipping the item back.
🚫 Non-Returnable Items
- Tailor-Fit Items: Custom-made items based on your provided measurements are non-returnable and non-exchangeable unless they are defective or not as described.
- Used or Damaged Items: Products that have been worn, washed, or altered are not eligible for return or exchange.
📦 Shipping & Return Addresses
- Global Shipping: Orders may be shipped from various locations, including Asia, the Middle East, and North America.
- Return Address: The return address will be provided upon authorization. Do not ship items back without prior consultation.
🛠️ Defective or Incorrect Items
If you receive a defective item or an item different from what you ordered:
- Contact Us: Email [email protected] within 7 days of delivery.
- Resolution: We will arrange for a replacement or provide store credit, as appropriate.
📧 Contact Us
For any questions or concerns regarding our Returns & Exchange Policy, please reach out to us at:
- Email: [email protected]
We are here to assist you and ensure a seamless experience.
This Returns & Exchange Policy is subject to change without prior notice. Please review this policy periodically for any updates.
Order Cancellation Policy:
To check out our order cancellation policy, please click here.
For any further queries, please feel free to contact us at [email protected]
